Gaming is entertainment — it should never feel like a burden. hgince believes that every player's wellbeing and safety is our greatest responsibility. On this page you'll find all the information, tools, and support you need for responsible gaming.
At hgince, we believe gaming is at its best when it's played for fun, not under pressure. Responsible gaming means enjoying yourself while keeping control of your time and money. It's not a sign of weakness — it's a smart choice.
Online gaming has become a popular form of entertainment for many people in Bangladesh. But like any pastime, it can become a problem if it gets out of hand. hgince's Responsible Gaming program exists for exactly this reason — to help you get the most enjoyment out of gaming while staying within healthy limits.
We understand that some people see gaming as a way out of financial difficulties. The reality is that gaming is never a reliable source of income. Casino games and Sports Betting should be approached purely as entertainment, not as an investment.
Hgince offers a range of responsible gaming tools and support features. From setting deposit limits to permanent self-exclusion — everything is in your hands. No questions asked, no judgment — just help.
Decide your maximum spend before you start playing. Stop when you hit that limit.
Take regular breaks instead of playing for long stretches at a time. Keep track of how long you've been playing.
"Chasing losses" — placing more bets after a loss to try to win your money back — is a dangerous habit.
Gaming is not a solution when you're feeling stressed or anxious. Taking a break during those times is the smart move.
If you're struggling to stay in control, reaching out to hgince support or a specialist is nothing to be ashamed of.
Use these tools to keep your gaming experience under control
Set a maximum daily, weekly, or monthly deposit amount. A 24–48 hour cooldown applies before any limit increase takes effect.
Set a maximum amount you're willing to lose within a given period. Once you reach that limit, betting is automatically disabled.
Set a time limit for each gaming session. When the time is up, hgince will remind you to take a break.
Set a maximum amount per single bet. This helps prevent impulsive high-stakes wagers.
Request a temporary break ranging from 1 day to 6 weeks. You will not be able to log in to your account during this time.
If you want to be permanently excluded from hgince, contact our support team. Once activated, this action is very difficult to reverse.
How hgince Keeps Your Gaming Safe
Hgince is strictly for users aged 18 and above. Age is verified at registration, and KYC documents may be requested if there is any doubt.
You can check your current balance and recent transaction history at any time — nothing is hidden.
Hgince automatically sends you an alert when you've been playing for a set amount of time or are approaching a specified limit.
Our support team is always available to assist you with any responsible gaming questions.
Hgince clearly displays the RTP (Return to Player) and house edge for every game. No hidden information.
Your deposited funds are kept separate from hgince's operational funds. Your money is always protected.
Answer the following questions honestly. If most of your answers are "Yes", use hgince's safety tools or seek help.
Do you keep playing after a loss to try to win your money back?
Are you going into debt or dipping into savings to fund your gaming beyond your budget?
Do you hide how much you spend on gaming from family or friends?
Do you feel restless or irritable when you're not playing?
Is gaming cutting into time for work, study, or family?
Play within your budget, treat it as entertainment, and accept losses when they happen. That's the right approach.
You occasionally go over budget or spend more time than planned. Use the limit-setting tools to stay on track.
Gaming is affecting your life. Reach out to hgince support or a specialist — now.
Protect yourself in just a few simple steps
Log in to your account.
Click on your name in the top right corner.
Find this section within Settings.
Set your preferred limits and confirm.
Send your request via live chat or email.
Tell us how long a break you'd like (1 week to 6 months, or permanent).
Your identity will be verified for security purposes.
Once the request is confirmed, your account will be suspended for the specified period.
You're not alone — don't hesitate to ask for help
Our support team is available 24/7 in Bangla. Reach out directly if you're experiencing any gaming-related issues.
Email us at [email protected]. We'll get back to you within 24 hours.
Seeing a gaming addiction specialist or mental health counselor is an act of courage, not weakness.
Let someone you trust at home know. Family support is the strongest protection you can have.
Gaming at hgince is about more than winning — it's about having fun, staying safe, and keeping control. We're here for you.